topic Re: Restricted account in Account & Billing

Restricted account

Ally32 — Wed, 06 Nov 2024 15:32:31 GMT

I'm trying to upgrade my phone but it is saying my account is restricted but I have paid my bill

Re: Restricted account

caesarome — Wed, 06 Nov 2024 15:58:07 GMT

@Ally32

This might not be related to your bill so am you confirm your phone is working and is not restricted ?

Re: Restricted account

Ally32 — Wed, 06 Nov 2024 16:01:23 GMT

Yes phone working and not restricted

Re: Restricted account

caesarome — Wed, 06 Nov 2024 16:03:47 GMT

@Ally32

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Restricted account

Mr+Flibbles+86 — Wed, 06 Nov 2024 17:04:47 GMT

Thanks for escalating this. We’ve sent an invite to @Ally32 to chat.