topic Re: Credit on Broadband bill in Account & Billing

Credit on Broadband bill

Louisa645 — Thu, 08 Aug 2024 13:05:13 GMT

Hi, I cancelled by broadband 2 months ago and there is a credit sitting on my account which states it will go towards my next bill. As I have moved provider I won't have another bill so how can I get this amount refunded to me?

Re: Credit on Broadband bill

MarkGoldsmith — Thu, 08 Aug 2024 13:34:57 GMT

@Louisa645 I've escalated to the Sky Messaging team for you who should be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page.

You may need to refresh your browser for the chat bubble to appear.

Responses from the messages team aren't immediate so you need to check the chat often to see when they are replied. The chat bubble will also be present for 48 hours. Its worth noting the messaging team will ask you to verify your identity so they can confirm you are the account holder.

Re: Credit on Broadband bill

Addie15 — Thu, 08 Aug 2024 13:36:05 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Louisa645.

Re: Credit on Broadband bill

wayne+apps — Tue, 05 Nov 2024 14:37:44 GMT

i also have this issue, can you help please?

Re: Credit on Broadband bill

caesarome — Tue, 05 Nov 2024 17:45:11 GMT

@wayne+apps

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Credit on Broadband bill

Addie15 — Wed, 06 Nov 2024 08:42:50 GMT

Hi there! Thank you for escalating this. We have sent an invite to @wayne+apps.

Re: Credit on Broadband bill

wayne+apps — Wed, 06 Nov 2024 14:43:36 GMT

thank you

Re: Credit on Broadband bill

Tom-W19 — Sat, 09 Nov 2024 10:11:24 GMT

Hi @wayne+apps

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.