topic Re: Mr in Account & Billing

Mr

PATRYCJASZEFLER14 — Tue, 05 Nov 2024 19:37:03 GMT

Hi I'm finished my sky account long time ago I saw I have £56 credit so when sky will be pay this amount to my account?

Re: Mr

Daniel0210 — Tue, 05 Nov 2024 19:39:34 GMT

@PATRYCJASZEFLER14
If your payment method is still active on your Sky account refunds can take up to 6 weeks from your last day of connection. If your payment method has been cancelled Sky will have to manually raise a cheque (usually involving a back office team) and post it to you so it’ll take longer.

If you wish we can try to help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account.

Re: Mr

PATRYCJASZEFLER14 — Tue, 05 Nov 2024 19:45:43 GMT

Yes I want to help my last connection was 26 September 2024 and I still active payment method and sky account

Re: Mr

Daniel0210 — Tue, 05 Nov 2024 19:50:51 GMT

@PATRYCJASZEFLER14

Please confirm it’s currently showing as a credit on your Sky account.

Re: Mr

GD1 — Tue, 05 Nov 2024 20:27:55 GMT

@PATRYCJASZEFLER14 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Mr

Addie15 — Wed, 06 Nov 2024 08:28:56 GMT

Hi there! Thank you for escalating this. We have sent an invite to @PATRYCJASZEFLER14.