topic Re: Actually talking to an advisor instead of forums in Account & Billing

Actually talking to an advisor instead of forums

Jtwilly — Fri, 06 Sep 2024 14:26:34 GMT

Need to talk to an advisor instead of forums

Re: Actually talking to an advisor instead of forums

Annie+UK — Fri, 06 Sep 2024 14:33:18 GMT

Stay on the line when calling

Re: Actually talking to an advisor instead of forums

Mark39 — Fri, 06 Sep 2024 14:33:35 GMT

If you can give us an idea of why you need to speak to Sky, we may be able to point you in the right direction?

Re: Actually talking to an advisor instead of forums

Reg54 — Tue, 05 Nov 2024 16:08:34 GMT

Need to talk to an advisor, as I cannot turn of parent control

Re: Actually talking to an advisor instead of forums

Mark39 — Tue, 05 Nov 2024 16:15:05 GMT

@Reg54 wrote:

Need to talk to an advisor, as I cannot turn of parent control

Parental control where?

Re: Actually talking to an advisor instead of forums

Ohjohnno — Wed, 22 Apr 2026 08:12:03 GMT

Why have sky asked me to send router back

Re: Actually talking to an advisor instead of forums

caesarome — Wed, 22 Apr 2026 08:15:15 GMT

@Ohjohnno

Have you left Sky Broadband or had a replacement one then you do have to send back the one you have.

Sky usually sends packaging out near the end of the cancellation notice period of 14 days for Broadband/Talk if you have cancelled so if you haven't received it then you can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off

Re: Actually talking to an advisor instead of forums

MightyQuinn — Wed, 22 Apr 2026 08:17:10 GMT

@Ohjohnno wrote:
Why have sky asked me send router back

Hi @Ohjohnno I'm afraid that this is not a Chat with Sky. Please see Welcome below for information about this community.