topic Re: Escalation of refund process in Account & Billing

Escalation of refund process

Anim99 — Tue, 05 Nov 2024 15:25:13 GMT

Hi there. I ordered an Iphone 16 and paid the upfront cost. Unfortunately the sky cancelled my order very next day. I got an email mentioning will get the upfront refund within 14 days but it's very urgent for me to get the refund. Please is there anyone who can help me to escalate the issue? Thank you.

Re: Escalation of refund process

SKY1992bf — Tue, 05 Nov 2024 15:41:14 GMT

@Anim99 unfortunately these types of refunds can't be escalated as the refund is not applied to your sky account they go straight back onto the payment card

Re: Escalation of refund process

Daniel0210 — Tue, 05 Nov 2024 15:51:39 GMT

@Anim99

You'll need to call Sky if it hasn't been processed after 14 days.

From a Sky Talk landline or a Sky mobile dial 150 to call Sky (free).

Alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and a 0333 number is displayed.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.
(The forum doesn’t allow us to type the numbers in full).