topic Re: My Sky page restricted in Account & Billing

My Sky page restricted

Kylie241 — Mon, 04 Nov 2024 19:32:29 GMT

When I login the My Sky page is restricted along with my Bills and payment page. I cannot for the life of me find a contact number to call to get this issue resolved. I need to change my payment method ASAP and it's ridiculous to go through all this trouble just to do so. Please help!!

Re: My Sky page restricted

caesarome — Mon, 04 Nov 2024 19:54:22 GMT

Are you using the correct login so for example have you ever left Sky in the past then returned after being away for 18 months or so ?

Re: My Sky page restricted

Kylie241 — Mon, 04 Nov 2024 19:58:07 GMT

No I have been with sky for over a year now. I am definitely using the correct login.

Re: My Sky page restricted

caesarome — Mon, 04 Nov 2024 20:04:58 GMT

@Kylie241

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: My Sky page restricted

Addie15 — Tue, 05 Nov 2024 08:57:42 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Kylie241.