topic Re: Cancel in Account & Billing

Cancel

Lauren202 — Mon, 04 Nov 2024 13:06:19 GMT

Hi I want to cancel my sky, it's not yet been installed but we have virgin instead.

thanks

Lauren

Re: Cancel

Annie+UK — Mon, 04 Nov 2024 13:09:43 GMT

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)

Re: Cancel

Daniel0210 — Mon, 04 Nov 2024 13:11:26 GMT

@Lauren202

You originally posted on the Sky+ board. Sky no longer offer Sky+ subscriptions so it wasn't that you ordered. As stated above, you'll need to call Sky to cancel the order.

Re: Cancel

Lauren202 — Mon, 04 Nov 2024 13:13:50 GMT

Okay I need the right phone number. I can't find it

thanks

Re: Cancel

Daniel0210 — Mon, 04 Nov 2024 13:14:51 GMT

@Lauren202

You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile. Alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and a 0333 number is displayed.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.
(The forum doesn’t allow us to type the numbers in full).

Similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.