topic Re: Charge for Wifi in Account & Billing

Charge for Wifi

Dave259 — Mon, 04 Nov 2024 10:51:54 GMT

I canceled all services for sky last month an was told a last payment of £72 would be taken whicjh it was i have now been charged £50.50 for wiifi which should have been cancelled at the same time.

Re: Charge for Wifi

PandJ2020 — Mon, 04 Nov 2024 10:59:10 GMT

Did you receive confirmation of cancellation?

(Billing can continue longer than expected due to notice periods and in advance charging)

Re: Charge for Wifi

Dave259 — Mon, 04 Nov 2024 11:40:04 GMT

Yes all came through on emails the last payment of £72 should have included wifi

Re: Charge for Wifi

Dave259 — Mon, 04 Nov 2024 12:08:49 GMT

Hi are you still there

Re: Charge for Wifi

PandJ2020 — Mon, 04 Nov 2024 12:10:34 GMT

@Dave259 wrote:
Hi are you still there

This is not a live chat. Replies are from other customers and not Sky.

Re: Charge for Wifi

PandJ2020 — Mon, 04 Nov 2024 12:14:46 GMT

@Dave259 wrote:
Yes all came through on emails the last payment of £72 should have included wifi

We can't see your account. Either the following bill will generate a credit or there's an issue - best you call Sky to confirm which.