topic Re: Monthly payment is wrong in Account & Billing

Monthly payment is wrong

Er1ca1987 — Mon, 04 Nov 2024 03:53:50 GMT

When I agreed to go with sky they said I could have a package deal for tv and broadband at £41 per month but I'm getting charged £27 per month for tv and £40 per month for broadband..can you tell me why this is?

Re: Monthly payment is wrong

Daniel0210 — Mon, 04 Nov 2024 04:02:27 GMT

@Er1ca1987

Was this a recent move to Sky so you're a new customer?

If so your first couple of bills are usually higher, basically due to the dates they cover (more than the usual number of days). In effect you’ll be charged from the date of the activation up until the end of that billed month, and for the next month in advance. Check your future bills to see if they reflect the amount you were expecting. Also see these links
https://www.sky.com/help/articles/understanding-my-bills
and
https://www.sky.com/manage/bill/future

Re: Monthly payment is wrong

Er1ca1987 — Mon, 04 Nov 2024 04:15:18 GMT

Iam a new customer and I've checked sky app and my future bills still stating same price

Re: Monthly payment is wrong

caesarome — Mon, 04 Nov 2024 05:34:30 GMT

If this price was agreed with Sky over the phone then you might want to call them back to ask them about this, give them the date and time you spoke to them originally so if needs be they can listen to what was said to you.