topic Re: Reducing bill in Account & Billing

Reducing bill

Rachel150 — Sun, 03 Nov 2024 19:11:04 GMT

My husband has lost his job and would like to either cancel or reduce bill, but still in contract

Re: Reducing bill

caesarome — Sun, 03 Nov 2024 19:13:44 GMT

You are goung to have to call Sky about this.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

Re: Reducing bill

PandJ2020 — Sun, 03 Nov 2024 19:19:17 GMT

Depending on the services then don't be surprised if they say no. (Being in contract is a commitment for the minimum term)

There may be elements that are not covered that can be removed.

Re: Reducing bill

Alexdesoza — Sun, 03 Nov 2024 19:23:38 GMT

You can't cancel it for personal circumstances and they won't reduce it neither if you cancel it before half term of ur contract you will have to pay full amount of sky subscription

Re: Reducing bill

MarkGoldsmith — Sun, 03 Nov 2024 19:42:08 GMT

@Alexdesoza wrote:
You can't cancel it for personal circumstances and they won't reduce it neither if you cancel it before half term of ur contract you will have to pay full amount of sky subscription

That's correct - early termination for TV services is at Skys discretion as per the T&Cs and if Sky do agree they are entitled to ask for you to pay out some or all of the remaining contract. Agreeing a minimum term contract (usually for a discount) is you making a guaranteed commitment to Sky to pay them for their services for a specific period.