topic Credit Refund in Account & Billing

Credit Refund

Matt.A — Sun, 03 Nov 2024 19:02:30 GMT

Hi,

I left Sky over 3 weeks ago, paid the early termination charges as was still in contract and now my accounts shows a credit balance which will cover future bills. As there's are no future charges due on my account, is it possible to get this refunded back to the bank account used for the direct debits?
Thanks in advance

Re: Credit Refund

caesarome — Sun, 03 Nov 2024 19:12:41 GMT

@Matt.A

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Credit Refund

Addie15 — Mon, 04 Nov 2024 08:30:30 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Matt.A.

Re: Credit Refund

Matt.A — Thu, 14 Nov 2024 20:59:26 GMT

Hi there,

I was told to contact you guys again on the 14th of the month to progress my refund request. Would it be possible to progress this on now please? Thanks

Re: Credit Refund

caesarome — Thu, 14 Nov 2024 21:30:08 GMT

@Matt.A

Your post has been escalated so look out for the chat bubble sometime tomorrow morning.

Re: Credit Refund

Addie15 — Fri, 15 Nov 2024 10:07:05 GMT

Hi there, @Matt.A. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147