topic Re: Moving to to new provider in Account & Billing

Moving to to new provider

Nomes1 — Sun, 03 Nov 2024 12:08:44 GMT

I'm moving company tomorrow. I am out of contract with Sky. Does the new provider tell Sky or do I?

Re: Moving to to new provider

caesarome — Sun, 03 Nov 2024 12:13:40 GMT

Is this for Broadband or TV or both ?

Re: Moving to to new provider

Nomes1 — Sun, 03 Nov 2024 14:24:48 GMT

It's for both. I'm out of contract on both

Re: Moving to to new provider

TimmyBGood — Sun, 03 Nov 2024 15:26:10 GMT

@Nomes1

A new ISP would inform Sky of a switch of broadband. That won't happen for subscription television service even if the same ISP also offers television: you need to cancel Sky TV yourself.

Re: Moving to to new provider

PandJ2020 — Sun, 03 Nov 2024 15:38:15 GMT

For TV you have to give 31 days notice - so you'll have to pay for the overlap with the new provider. (As noted only you can give notice to cancel)

For Broadband you have to give 14 days notice - be aware that your new provider may not be able to give the necessary notice to Sky.