topic Re: Credit refund in Account & Billing

Credit refund

Lulu50005 — Sun, 03 Nov 2024 12:55:49 GMT

Hi there, my account was closed on the 11th September. I have a credit showing on there of £20.54, how do I go about getting this refunded please?

Lucy

Re: Credit refund

Daniel0210 — Sun, 03 Nov 2024 12:56:34 GMT

@Lulu50005
If your payment method is still active on your Sky account refunds can take up to 6 weeks from your last day of connection. If your payment method has been cancelled Sky will have to manually raise a cheque (usually involving a back office team) and post it to you so it’ll take longer.

If you wish we can try to help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do.

Re: Credit refund

Lulu50005 — Sun, 03 Nov 2024 17:56:30 GMT

Hi, it's been over 6 weeks so yes I'd like it refunded as soon as possible please.

Thank you

Lucy

Re: Credit refund

Daniel0210 — Sun, 03 Nov 2024 17:58:08 GMT

@Lulu50005
I’ve escalated your post to Sky and their Messaging Team should contact you later or possibly tomorrow.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Addie15 — Mon, 04 Nov 2024 08:40:34 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Lulu50005.