topic Re: Update my email in Account & Billing

Update my email

Claire551 — Tue, 23 Jul 2024 10:53:11 GMT

I need to change my email. But it will not let me do it on my account, says can not do at this time. Been trying for months

Re: Update my email

Chrisee — Tue, 23 Jul 2024 11:02:02 GMT

@Claire551 if it wont work online give Sky a call if you use your Sky Talk line dial 150 for a free call.

Re: Update my email

iangamlen — Sat, 02 Nov 2024 14:00:00 GMT

I have been emailed by virgin.net saying they are closing my Virgin Media email address. I have tried to update my email address on my sky account but it states I unable to do so, please try again later. I have tried a few days later and I am still unable to do so. How do I contact Sky and ask them how to update this information ?

Re: Update my email

caesarome — Sat, 02 Nov 2024 16:52:22 GMT

@iangamlen

To confirm this is your household/communication email address that you want to update ?

Re: Update my email

iangamlen — Sat, 02 Nov 2024 17:38:57 GMT

Yes, the household email address.

Re: Update my email

caesarome — Sat, 02 Nov 2024 19:17:44 GMT

@iangamlen

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Update my email

Addie15 — Sun, 03 Nov 2024 08:14:52 GMT

Hi there! Thank you for escalating this. We have sent an invite to @iangamlen.

Re: Update my email

Addie15 — Wed, 06 Nov 2024 08:17:58 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.