topic Re: Refund on manual payment in Account & Billing

Refund on manual payment

hostad1878 — Sat, 02 Nov 2024 09:49:54 GMT

Hello, I've accidentally manually paid my phone bill after it came up saying payment failed, but it did automatically take the money out so I'm down £38 which is credited into my account. Is there anyway I can get this refunded? Thanks

Re: Refund on manual payment

Daniel0210 — Sat, 02 Nov 2024 10:27:27 GMT

@hostad1878
If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.

Re: Refund on manual payment

hostad1878 — Sat, 02 Nov 2024 10:51:55 GMT

Hello Daniel. Yes please I'd like that

Re: Refund on manual payment

Daniel0210 — Sat, 02 Nov 2024 10:52:44 GMT

Is it showing as a credit @hostad1878

Re: Refund on manual payment

hostad1878 — Sat, 02 Nov 2024 10:53:19 GMT

Yes it is showing as credit

Re: Refund on manual payment

Daniel0210 — Sat, 02 Nov 2024 10:54:16 GMT

@hostad1878
I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refund on manual payment

hostad1878 — Sat, 02 Nov 2024 10:55:02 GMT

Much appreciated thank you

Re: Refund on manual payment

Addie15 — Sat, 02 Nov 2024 11:08:10 GMT

Hi there! Thank you for escalating this. We have sent an invite to @hostad1878.

Re: Refund on manual payment

SophieM — Mon, 14 Jul 2025 11:12:26 GMT

Hi I accidentally made a manual payment and I'm hoping to get a refund

Re: Refund on manual payment

MarkGoldsmith — Mon, 14 Jul 2025 11:15:32 GMT

@SophieM wrote:
Hi I accidentally made a manual payment and I'm hoping to get a refund

@SophieM is the manual payment showing as a credit in your account?

Re: Refund on manual payment

SophieM — Mon, 14 Jul 2025 11:18:20 GMT

Yeah it's showing up as credit

Re: Refund on manual payment

caesarome — Mon, 14 Jul 2025 11:25:25 GMT

@SophieM

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Refund on manual payment

Tom-W19 — Mon, 14 Jul 2025 11:26:54 GMT

Thanks for escalating. We've sent an invite to @SophieM.

Re: Refund on manual payment

SophieM — Mon, 14 Jul 2025 11:28:54 GMT

Thank you very much appreciated

Re: Refund on manual payment

SophieM — Thu, 17 Jul 2025 10:01:23 GMT

Can anyone get me in touch with skys messaging team please?

Re: Refund on manual payment

Daniel0210 — Thu, 17 Jul 2025 10:03:06 GMT

@SophieM

Did you participate in the chat invite that was sent to you on Monday 14th? If you didn't it will have closed now.

Re: Refund on manual payment

SophieM — Thu, 17 Jul 2025 10:22:30 GMT

I did but still need a refund

Re: Refund on manual payment

Daniel0210 — Thu, 17 Jul 2025 10:24:59 GMT

@SophieM

What was the outcome of Mondays chat? Any refund takes 3-5 working days.

Re: Refund on manual payment

SophieM — Thu, 17 Jul 2025 10:39:59 GMT

Not sure I still have some credit left and I would like a refund on it

Re: Refund on manual payment

caesarome — Thu, 17 Jul 2025 10:47:43 GMT

@SophieM

If you used the chat what did the messaging team you, did they say this had been processed ?