topic Want to change Household Email Account in Account & Billing

Want to change Household Email Account

madsumo — Fri, 01 Nov 2024 17:13:14 GMT

Trying to change the Household Acount Email Address but get error when trying to do so.

It is not a Sky email address and so did not think this would be an issue.

Please help as I no longer look at the current email address as it receives too many spam emails.

Thanks.

Re: Want to change Household Email Account

caesarome — Fri, 01 Nov 2024 17:18:16 GMT

@madsumo

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Want to change Household Email Account

Addie15 — Sat, 02 Nov 2024 08:56:22 GMT

Hi there! Thank you for escalating this. We have sent an invite to @madsumo.