topic Re: Unpaid bill in Account & Billing

Unpaid bill

Peteroshea17295 — Fri, 01 Nov 2024 16:34:52 GMT

I left Sky 31/7/24 to join Virgin Media yet on the 1/8/24 you took £50.50 out my account. Now you sent a letter saying that I owe you £60.50 and you will send debt collectors out or take legal action would just like to talk to someone

Re: Unpaid bill

MarkGoldsmith — Fri, 01 Nov 2024 16:38:32 GMT

@Peteroshea17295 wrote:
I left Sky 31/7/24 to join Virgin Media yet on the 1/8/24 you took £50.50 out my account. Now you sent a letter saying that I owe you £60.50 and you will send debt collectors out or take legal action would just like to talk to someone

How did you cancel your Sky contract? Did you receive an email confirmation from Sky about the cancellation?

Re: Unpaid bill

Peteroshea17295 — Fri, 01 Nov 2024 16:38:55 GMT

I just need to talk to someone

Re: Unpaid bill

MarkGoldsmith — Fri, 01 Nov 2024 16:39:48 GMT

@Peteroshea17295 wrote:
I just need to talk to someone

You will need to phone Sky in that case.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Re: Unpaid bill

PandJ2020 — Fri, 01 Nov 2024 16:40:23 GMT

@Peteroshea17295 wrote:
I just need to talk to someone

If there's an outstanding bill then it's difficult to do so.

As above, did you actually cancel?

Re: Unpaid bill

SKY1992bf — Fri, 01 Nov 2024 16:40:24 GMT

@Peteroshea17295 Did you contact sky to give notice of cancellation and did you receive email confirmation from sky accepting your request virgin media can't do this on your behalf

fyi you are only telling fellow customers not sky support

Re: Unpaid bill

Peteroshea17295 — Fri, 01 Nov 2024 16:41:44 GMT

Don't have sky

Re: Unpaid bill

PandJ2020 — Fri, 01 Nov 2024 16:42:20 GMT

@Peteroshea17295 wrote:
Don't have sky

Sure, but did you actually contact Sky and cancel it?