topic Re: Contract in Account & Billing

Contract

Frustratednanny — Fri, 01 Nov 2024 13:55:57 GMT

How is that I'm currently not on contract but if I take one out for 2 years my monthly bill will be a lot more than it is now over £30 to be precise. This is disgusted about it as I hardly watch TV as it is, I am a disabled pensioner on limited income so I am on a tight budget. Please explain why this is.

Re: Contract

Daniel0210 — Fri, 01 Nov 2024 14:08:51 GMT

@Frustratednanny wrote:

How is that I'm currently not on contract

Your discounts have ended and you are currently paying the standard undiscounted price.

but if I take one out for 2 years my monthly bill will be a lot more than it is now over £30 to be precise.

Is that a figure quoted by Sky when you've contacted them to negotiate a new discounted 24 months? The best deals are normally acquired by calling Sky to try to negotiate a new deal or potentially amend your package. Remember Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are much harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

This is disgusted about it as I hardly watch TV as it is, I am a disabled pensioner on limited income so I am on a tight budget. Please explain why this is.

Re: Contract

Frustratednanny — Fri, 01 Nov 2024 14:19:58 GMT

My current contract has ended so they are they want me to renew for 24 months and I will save money but in fact I will be paying a lot more so how does that work

Re: Contract

Daniel0210 — Fri, 01 Nov 2024 14:22:24 GMT

@Frustratednanny

That seems unusual but if that's the case carry on paying the non discounted price which means you aren't tied to a minimum term and can cancel by giving 31 days notice for TV and 14 days for Broadband/Talk.

Re: Contract

Frustratednanny — Fri, 01 Nov 2024 14:28:52 GMT

I have been trying to find out if the new amount is as stated or the amount I will pay if I don't take out the contract but all I get is that stupid virtual thing which repeats itself all the time it's so annoying

Re: Contract

Mark39 — Fri, 01 Nov 2024 14:30:04 GMT

@Frustratednanny wrote:

I have been trying to find out if the new amount is as stated or the amount I will pay if I don't take out the contract but all I get is that stupid virtual thing which repeats itself all the time it's so annoying

Where's it stated?

Re: Contract

Frustratednanny — Fri, 01 Nov 2024 14:38:56 GMT

I got a text message stating I have an update to my account. I am even booked an engineer as my WiFi isn't working I have been given a date but unable to verify it as all I get is the words In progress so what is going on with their customer service as I want answers but can't get any

Re: Contract

Mark39 — Fri, 01 Nov 2024 15:21:49 GMT

Your future bills will give you an idea of what you will be paying if you don't agree a 'new contract'.

Re: Contract

Frustratednanny — Fri, 01 Nov 2024 15:33:02 GMT

They have already outlined the new amount and commencement dates and It clearly shows an increase of at least £30 per month but I don't know if it refers to not being on contract or the cost if I renew but trying to find out is ridiculous as I can't get past the robot

Re: Contract

Daniel0210 — Fri, 01 Nov 2024 15:44:55 GMT

@Frustratednanny wrote:

I can't get past the robot

@Frustratednanny
Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

Re: Contract

Frustratednanny — Fri, 01 Nov 2024 15:50:18 GMT

Thanks I will try that although I prefer to talk on line as I can't really understand accents as I am hard of hearing as it is but thank you for your help though

Re: Contract

Daniel0210 — Fri, 01 Nov 2024 15:51:34 GMT

@Frustratednanny

If you have a hearing issue it may be worth registering with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning
https://www.skyaccessibility.sky/

Re: Contract

Frustratednanny — Fri, 01 Nov 2024 15:53:21 GMT

Thank you