topic Re: No return fee added to account before contract end date in Account & Billing

No return fee added to account before contract end date

JRK93 — Thu, 31 Oct 2024 22:54:42 GMT

So I cancelled my sky account just over a month ago. My cut off date was 25th October. I checked my online bill, there was a non return fee of £53 on there. I received a return package on Saturday 26th, and returned the equipment toxay (31st). However after checking the letter that came with the returns box, it says they were expecting the equipment back by the 22nd October!? Why am I being charged for something that one, hadn't officially ended, two, I can't return something without any return address or information, and three, why am I being charged so early when it says online you have 60 days before you may be charged a non return fee!?

Re: No return fee added to account before contract end date

Daniel0210 — Fri, 01 Nov 2024 03:59:20 GMT

@JRK93

That does sound unusual and possibly an error. Hopefully you've kept your proof of posting so should you receive any more correspondence about the equipment not being returned, post back on this thread and we can get you some help from the Messaging Team. Keep that proof of posting indefinitely.

Re: No return fee added to account before contract end date

Tom-W19 — Fri, 01 Nov 2024 11:56:04 GMT

Hi @JRK93

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No return fee added to account before contract end date

Addie15 — Sun, 03 Nov 2024 11:56:03 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.