topic Re: Rejoining as a customer in Account & Billing

Rejoining as a customer

WALL1 — Thu, 31 Oct 2024 17:34:25 GMT

This website and bot is annoying. I recieved a calll to make me a offer of rejoining. They said to come here and cannot speak to anyone here just a bot that keeps asking me what I want to cancel. I just want to rejoin or sign up on the offer they said on phone. Can you call me or give me a phone call. Not sure how you get customers as its so difficult to sign up. Regards Wall1

Re: Rejoining as a customer

mike+simmonds — Thu, 31 Oct 2024 17:43:34 GMT

Hi @WALL1

We can't call you because on this forum we are all customers.

best thing I can suggest is to get to the end of this link saying "need more help" until you get to an 0333 number

https://www.sky.com/help/home

when you call, ignore any suggestions to go online and stay on the call as long as you can. I know that some people suggest, don't choose an option from the menu - just let the options exhaust until hopefully it says - putting you through to a person

hope you get through

Re: Rejoining as a customer

caesarome — Thu, 31 Oct 2024 19:36:16 GMT

@WALL1 wrote:

They said to come here

What do you mean by "come here" @WALL1 as this is a customer helps customer forum so did they give you a weblink to use ?