topic Cancel visit in Account & Billing

Cancel visit

Sanum — Thu, 31 Oct 2024 15:40:03 GMT

I have a visit booked 5th nov I like to cancel

Re: Cancel visit

Daniel0210 — Thu, 31 Oct 2024 15:49:07 GMT

You can't cancel via the forum. Quickest way is to call Sky.

https://www.sky.com/help/articles/reschedule-your-sky-tv-engineer-appointment

As long as you’re services are not restricted due to a missed payment/s you can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile. Alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and a 0333 number is displayed.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.
(The forum doesn’t allow us to type the numbers in full).

Similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

Re: Cancel visit

GD1 — Thu, 31 Oct 2024 15:47:51 GMT

@Sanum You can't cancel anything via a public forum, have you looked at yout order tracking page to see if it's possible there, if not you will need to call.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.