topic Re: why is my bill so high in nov in Account & Billing

why is my bill so high in nov

julie167 — Wed, 30 Oct 2024 20:01:45 GMT

why is my bill show high it is £247.00 for the 15 of nov for and why

Re: why is my bill so high in nov

GD1 — Wed, 30 Oct 2024 20:07:07 GMT

@julie167 What does your bill show on the breakdown? As customers we can;'t see your bills, however you can.

Re: why is my bill so high in nov

Daniel0210 — Wed, 30 Oct 2024 20:08:06 GMT

@julie167

Have you viewed the breakdown of the bill and seen where the difference is by clicking on the blue arrow alongside any unusual amount.

Re: why is my bill so high in nov

julie167 — Wed, 30 Oct 2024 20:14:17 GMT

Yes I have done that and it to much till next month Dec go back down to the £123.50 on the 15 th dec

Re: why is my bill so high in nov

Mark39 — Wed, 30 Oct 2024 20:16:23 GMT

That doesn't really tell us much. Does the bill cover more than a month? Look at the dates in the breakdown of the charges.

Re: why is my bill so high in nov

Daniel0210 — Wed, 30 Oct 2024 20:16:28 GMT

@julie167

So the 'large bill' is exactly double your normal payment? Have you missed a payment?

Re: why is my bill so high in nov

julie167 — Wed, 30 Oct 2024 20:20:04 GMT

Yes I paid the bill was £73.50 last month

Re: why is my bill so high in nov

caesarome — Wed, 30 Oct 2024 20:23:28 GMT

@julie167 wrote:

Yes I paid the bill was £73.50 last month

If you missed that bill then it appears that you didn't need to manually pay it as Sky added to this bill, it should tell you that on that £73.50 bill or even this one that a balance has been carried forward so do you see this ?

Re: why is my bill so high in nov

julie167 — Wed, 30 Oct 2024 20:26:05 GMT

I paid it on the 15th of oct and now it is saying I have to paid 247.00 to sky q and I do not have much

Re: why is my bill so high in nov

caesarome — Wed, 30 Oct 2024 20:28:16 GMT

@julie167 wrote:

I paid it on the 15th of oct

Feel free to post the image of that bill and if you do blank out your name and account number. Also post an image of this £247 bill.