topic Not able to edit email contact address in Account & Billing

Not able to edit email contact address

Chris1966- — Tue, 29 Oct 2024 16:43:42 GMT

I'm trying to change the email address for My Sky id - but keep getting an error message saying it can't be updated and to try again later. Any suggestions?

Re: Not able to edit email contact address

caesarome — Tue, 29 Oct 2024 17:43:04 GMT

@Chris1966-

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Not able to edit email contact address

Lisa-P1987 — Tue, 29 Oct 2024 17:45:23 GMT

Thanks for escalating this. We’ve sent Chris1966- an invite to chat.

Re: Not able to edit email contact address

caesarome — Tue, 29 Oct 2024 17:47:24 GMT

@Lisa-P1987

You have sent this to me in error so it needs to be resent to @Chris1966-

Re: Not able to edit email contact address

Addie15 — Tue, 29 Oct 2024 17:48:13 GMT

Thank you. Invite has now been sent to Chris1966-.