topic Re: Out of contract in Account & Billing

Out of contract

Bren6 — Tue, 29 Oct 2024 13:01:31 GMT

My current contract has expired and I am now paying more then the original contract. I either need to renew the contract or cancel my subscrption to sky, The phone number provided in the contact page dose not connect

Re: Out of contract

Daniel0210 — Tue, 29 Oct 2024 13:03:00 GMT

@Bren6
You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

Re: Out of contract

Bren6 — Tue, 29 Oct 2024 13:05:00 GMT

Hi, its the 0818 number that is not connecting

Re: Out of contract

Daniel0210 — Tue, 29 Oct 2024 13:06:42 GMT

@Bren6

I'm in the UK so obviously can't try it for you.