topic Re: Bill has increased in Account & Billing

Bill has increased

Andrew1963 — Tue, 29 Oct 2024 12:27:58 GMT

I entered a contract with yourselves and agreed a payment of €75 / mth. my last bill was increased to €91 and I want to know why and the overpayment returned immediately. Andrew

Re: Bill has increased

Daniel0210 — Tue, 29 Oct 2024 12:34:40 GMT

@Andrew1963

That amount has a limited lifespan. Discounts may have recently expired or be ending soon. Sky will have told you the date the discount was ending when you took it out. Perhaps compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

If your discounts have ended the best deals are normally acquired by calling Sky to try to negotiate a new deal or potentially amend your package which will now require a 24 month minimum term contract. Remember Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are much harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

Re: Bill has increased

SKY1992bf — Tue, 29 Oct 2024 12:36:02 GMT

@Andrew1963 Could minimum term discounts have expired?

how long have you been a customer

fyi your not talking to sky we are a customer helps customer forum

Re: Bill has increased

PandJ2020 — Tue, 29 Oct 2024 12:58:57 GMT

...or does the bill cover a period more than a month?

What does your billing show?