topic Re: Sky verification ID in Account & Billing

Sky verification ID

Vic2022 — Mon, 28 Oct 2024 16:31:46 GMT

In a former Sky customer. I left Sky 3-4 months ago due to poor service. Anyway I was going to rejoin Sky as EE service is bad, and I mean really bad keep losing service 2-3 times a day. Anyway signed up everything was done then half hour later got an email with sky cancelling everything. I failed the verification ID... its not as if I'm a new customer I'm a returning customer.... what is going on

Re: Sky verification ID

caesarome — Mon, 28 Oct 2024 16:42:26 GMT

@Vic2022

Did you order a phone or just a sim ?

Re: Sky verification ID

Vic2022 — Mon, 28 Oct 2024 16:58:08 GMT

Tv and broadband (yep EE also does television and broadband services)

Re: Sky verification ID

caesarome — Mon, 28 Oct 2024 17:04:19 GMT

All you can do is to call Sky to find out more about what has happened.

Re: Sky verification ID

Vic2022 — Mon, 28 Oct 2024 17:17:32 GMT

The lady I spoke to claimed she can't tell me anything as to why it failed.