topic Re: Changing email in Account & Billing

Changing email

Sarah336 — Mon, 28 Oct 2024 13:37:27 GMT

I've tried to change my email address. I've followed the instructions but keeping getting a message saying it can't be changed at this time and to try again later. It's been doing this for a few weeks and I need to change it now. Any ideas why?

Re: Changing email

caesarome — Mon, 28 Oct 2024 13:39:15 GMT

@Sarah336

Is this your household/communication address that you are trying to change ?

Re: Changing email

Sarah336 — Mon, 28 Oct 2024 13:52:55 GMT

Yes it is

Re: Changing email

Sarah336 — Mon, 28 Oct 2024 13:53:52 GMT

I also use the email address to log in to Sky

Re: Changing email

Mr+Flibbles+86 — Mon, 28 Oct 2024 13:56:48 GMT

Thanks for escalating this. We’ve sent an invite to @Sarah336 to chat.

Re: Changing email

caesarome — Mon, 28 Oct 2024 13:56:53 GMT

@Sarah336

For the login one you will have to call Sky to speak to the ID team as only they can change this.

For the other one I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.