topic Re: Compensation in Account & Billing

Compensation

Tagbo — Sun, 27 Oct 2024 14:03:05 GMT

What is the compensation for 3-4weeks and counting of intermittent/none existent service(tv/broadband). Also 11-12 hours of my life wasted talking to agents and managers.

Abosultely appalling.

Re: Compensation

SKY1992bf — Sun, 27 Oct 2024 14:09:39 GMT

@Tagbo the link below explains everything regarding broadband compensation and when your entitled to it

https://www.sky.com/help/articles/auto-compensation

there is no automatic right to tv compensation you would have to enquire about a possible credit for days without service once the issue is resolved

Re: Compensation

Tagbo — Sun, 27 Oct 2024 14:12:13 GMT

Typically useless SKY response to their rubbish service. Quick to take your money though. @*+€>

Re: Compensation

Daniel0210 — Sun, 27 Oct 2024 14:13:11 GMT

@Tagbo wrote:

What is the compensation for 3-4weeks and counting of intermittent/none existent service(tv/broadband).

The auto compensation is when there is a TOTAL loss of Sky Broadband/Talk. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).

Also 11-12 hours of my life wasted talking to agents and managers.

There is no compensation scheme for time lost calling Sky.

Re: Compensation

Tagbo — Sun, 27 Oct 2024 14:15:31 GMT

Nonsense service they provide.

Re: Compensation

Daniel0210 — Sun, 27 Oct 2024 14:40:56 GMT

@Tagbo

The auto compensation scheme is that agreed to by Ofcom in which Sky are one of a number of ISP's who participate .

Re: Compensation

MarkGoldsmith — Sun, 27 Oct 2024 14:47:43 GMT

@Daniel0210 wrote:
@Tagbo
The auto compensation scheme is that agreed to by Ofcom in which Sky are one of a number of ISP's who participate .

Also worth pointing out it's a voluntary OFCOM scheme that's ISPs can sign up to - not all ISPs do and therefore some providers aren't therefore obligated to offer any compensation for a loss of service.

Getting something is better than nothing at all.

Re: Compensation

TimmyBGood — Sun, 27 Oct 2024 15:45:19 GMT

@Tagbo wrote:

Typically useless SKY response to their rubbish service.

The compensation scheme is overseen by Ofcom, the industry regulator, and applies to all participating ISPs.

Re: Compensation

Laing1 — Sun, 27 Oct 2024 16:04:06 GMT

@Tagbo wrote:

Typically useless SKY response to their rubbish service. Quick to take your money though. @*+€>

@Tagbo just so you are aware everyone that has responded to you are customer like yourself and not Sky employees