https://helpforum.sky.com/t5/Account-Billing/Payment/m-p/4798346#M233670 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4228131">@Reagan2</a>&nbsp;</P> <P>In that case you need to be aware of the billing process which applies to everyone and is as follows… <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>If you have a <STRONG>Direct Debit </STRONG>set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period). <BR /><BR />After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services. <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>If you have a <STRONG>Continuous Card </STRONG>payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month. <BR /><BR /><STRONG>Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. </STRONG><BR /><BR />Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. <BR /><BR />This link may also provide some advice <BR /><A href="https://www.sky.com/help/articles/cost-of-living-support" target="_blank">https://www.sky.com/help/articles/cost-of-living-support</A> <BR /><BR />If you are behind with Stream or Glass payments also see the information on this link:<BR /><A href="https://www.sky.com/help/articles/missed-payments-sky-glass" target="_blank">https://www.sky.com/help/articles/missed-payments-sky-glass</A></P> Sat, 26 Oct 2024 17:42:40 GMT Daniel0210 2024-10-26T17:42:40Z https://helpforum.sky.com/t5/Account-Billing/Payment/m-p/4798336#M233665 <P>Hi,&nbsp;</P><P>I was wondering if I can change my payment date to the 8th of November&nbsp;</P> Sat, 26 Oct 2024 17:34:34 GMT https://helpforum.sky.com/t5/Account-Billing/Payment/m-p/4798336#M233665 Reagan2 2024-10-26T17:34:34Z https://helpforum.sky.com/t5/Account-Billing/Payment/m-p/4798340#M233666 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4228131">@Reagan2</a>&nbsp;</P> <P>When is your current date?&nbsp;</P> Sat, 26 Oct 2024 17:37:28 GMT https://helpforum.sky.com/t5/Account-Billing/Payment/m-p/4798340#M233666 Daniel0210 2024-10-26T17:37:28Z https://helpforum.sky.com/t5/Account-Billing/Payment/m-p/4798341#M233667 <P>23rd October&nbsp;</P> Sat, 26 Oct 2024 17:38:25 GMT https://helpforum.sky.com/t5/Account-Billing/Payment/m-p/4798341#M233667 Reagan2 2024-10-26T17:38:25Z https://helpforum.sky.com/t5/Account-Billing/Payment/m-p/4798343#M233668 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4228131">@Reagan2</a>&nbsp;</P> <P>So presumably that payment is overdue?<BR /><BR /></P> <P>&nbsp;</P> Sat, 26 Oct 2024 17:40:31 GMT https://helpforum.sky.com/t5/Account-Billing/Payment/m-p/4798343#M233668 Daniel0210 2024-10-26T17:40:31Z https://helpforum.sky.com/t5/Account-Billing/Payment/m-p/4798345#M233669 <P>Yes it is</P> Sat, 26 Oct 2024 17:41:40 GMT https://helpforum.sky.com/t5/Account-Billing/Payment/m-p/4798345#M233669 Reagan2 2024-10-26T17:41:40Z https://helpforum.sky.com/t5/Account-Billing/Payment/m-p/4798346#M233670 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4228131">@Reagan2</a>&nbsp;</P> <P>In that case you need to be aware of the billing process which applies to everyone and is as follows… <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>If you have a <STRONG>Direct Debit </STRONG>set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period). <BR /><BR />After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services. <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>If you have a <STRONG>Continuous Card </STRONG>payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month. <BR /><BR /><STRONG>Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. </STRONG><BR /><BR />Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. <BR /><BR />This link may also provide some advice <BR /><A href="https://www.sky.com/help/articles/cost-of-living-support" target="_blank">https://www.sky.com/help/articles/cost-of-living-support</A> <BR /><BR />If you are behind with Stream or Glass payments also see the information on this link:<BR /><A href="https://www.sky.com/help/articles/missed-payments-sky-glass" target="_blank">https://www.sky.com/help/articles/missed-payments-sky-glass</A></P> Sat, 26 Oct 2024 17:42:40 GMT https://helpforum.sky.com/t5/Account-Billing/Payment/m-p/4798346#M233670 Daniel0210 2024-10-26T17:42:40Z