Chaos during house move

Mandandem — Sat, 26 Oct 2024 10:06:45 GMT

I've been a VIP member for over 10 years on all services. All I did was follow skys house move procedure.

I am a HGV driver and can't answer the phone when driving, Sky are aware of this and even my voice mail on my mobile states this.

I gave 5 weeks notice of house move and said I wanted to keep all services.

When I got home my Sky Streaming was cut off. I phoned after being up for almost 15 hours and ask why. Each time I was put on hold and had to repeat what I said to a different person. I was told different each time with clients saying I don't know why you were told that as it's incorrect. I finally spoke to one Guy almost in tears as I was trying to sort my house move out as the date was getting near, he assured me I would only deal with him now and apologised for the confusion and frustration. I never heard from him again even though he gave me not only a date he would call but a time also so I could park up and talk on the phone.
I raised a complaint and received a message saying they had tried to call me but because I didn't answer my phone they have cancelled my complaint.
I phoned and said I couldn't deal with all this chaos and if my complaint and service wasn't dealt with I would cancel my direct debt and go elsewhere. I didn't want to do this as I watch F1 and wanted to stay with Sky.

Iasked also if my service didn't resume immediately I would be cancelling my DD .
I heard nothing else. I have tried to go with NOW for F1 but can't justify paying that amount just to watch a race.

I have today received a letter from Sky at my new address threatening me with court action if I do not pay £107.81 for my Sky which I haven't been provided with the service.
This is appalling service for anyone but especially when I have been with Sky for a long time with all my services. What poor customer service

All I did was move home and not answer my phone whilst driving and they are threatening me with court action rather than try and sort THEIR mistakes

Very unacceptable

Mandy

Re: Chaos during house move

Daniel0210 — Sat, 26 Oct 2024 12:31:29 GMT

@Mandandem

So it sounds like you did cancel your direct debit, is that correct?

topic Re: Chaos during house move in Account & Billing

Chaos during house move

Re: Chaos during house move