topic Re: I need to cancel my contract. in Account & Billing

I want to cancel my Sky Q TV contract.

DavidWeston — Sat, 26 Oct 2024 10:06:51 GMT

I need to talk to someone to enable me to cancel my Sky Q TC contract. Last payment made on 23rd October 2024

Re: I want to cancel my Sky Q TV contract.

PandJ2020 — Sat, 26 Oct 2024 10:11:53 GMT

Assuming you're not subject to a minimum term then go ahead and call Sky to give your 31 days notice to leave.

I need to cancel my contract.

DavidWeston — Sat, 26 Oct 2024 10:12:51 GMT

Have already tried at least 4 times to get a response to this request.

Re: I need to cancel my contract.

DavidWeston — Sat, 26 Oct 2024 10:14:58 GMT

This is getting very frustrating. Is there a number I can use tio actually talk to someone please?.

Re: I need to cancel my contract.

Daniel0210 — Sat, 26 Oct 2024 10:25:05 GMT

@DavidWeston
You can’t cancel via the forum. To cancel all your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. Obtain proof of posting and keep it safe and indefinitely.

▪️

You need to contact Sky and give the required notice of 14 days to cancel Broadband/Talk, but if you are still in a discounted 18/24 months deal Sky could impose cancellation charges. This link may help

https://www.sky.com/help/articles/cancel-sky-broadband

Return packaging for any equipment Sky expect back will be sent out to you near the end of the notice period. Remember to keep any proof of posting indefinitely.

Re: I need to cancel my contract.

Mark39 — Sat, 26 Oct 2024 10:27:16 GMT

@DavidWeston you can't cancel if you're 'in contract'.

Re: I want to cancel my Sky Q TV contract.

Daniel0210 — Sat, 26 Oct 2024 10:29:55 GMT

@DavidWeston

No need for two threads as it causes duplicate replies.

Re: I need to cancel my contract.

PandJ2020 — Sat, 26 Oct 2024 10:56:45 GMT

@DavidWeston wrote:
This is getting very frustrating. Is there a number I can use tio actually talk to someone please?.

Are your services currently restricted?

Re: I need to cancel my contract.

caesarome — Sat, 26 Oct 2024 12:09:46 GMT

@DavidWeston wrote:

Have already tried at least 4 times to get a response to this request.

@DavidWeston

If you have been calling then to try and get past the bot try saying nothing when asked any questions.

Re: I want to cancel my Sky Q TV contract.

Gary1963 — Mon, 06 Jan 2025 09:56:45 GMT

I sent my cancellation letter to dublin by registered mail 2 months ago and have yet to receive a reply . My contract ends 7th of February 2025

Re: I want to cancel my Sky Q TV contract.

caesarome — Mon, 06 Jan 2025 10:11:04 GMT

@Gary1963

Best you call Sky about this.

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.