topic Re: Identity theft in Account & Billing

Identity theft

RX1 — Sat, 26 Oct 2024 08:18:36 GMT

Hi I have tried numerous times to speak to a advisor in regards to my sisters account.she is vulnerable and someone has taken out devices on her account this has been reported to the police and they have sent out a letter of cease and desist to the perpetrator. Sky is continuing to call her and I have left my telephone number with customer services to contact me. Her account is restricted and I have been unable to speak to anyone from the risk and compliance team

Re: Identity theft

GD1 — Sat, 26 Oct 2024 09:27:22 GMT

@RX1 Unless you have authorisation or power of attorney Sky won't speak toi anyone else but the account holder.

Re: Identity theft

Daniel0210 — Sat, 26 Oct 2024 09:30:47 GMT

@RX1
You and your sister may also benefit from reading this link
https://www.sky.com/help/articles/third-party-assistance