topic Re: Paid my bill twice in Account & Billing

Re: Paid my bill twice

Brookey — Fri, 25 Oct 2024 21:16:40 GMT

Hi, I have also done this and would require the credit back as a refund.

Re: Paid my bill twice

caesarome — Fri, 25 Oct 2024 21:20:40 GMT

@Brookey

I take it you manually paid your bill when there was need to as the payment has appeared as a credit on your account ?

Re: Paid my bill twice

Brookey — Fri, 25 Oct 2024 21:28:20 GMT

Yeah, I forgot about the DD and when it hadn't gone from my account I paid it manually 🤦‍♂️ so I'm now in £119.92 credit, I'd rather have that refunded back 😂

Re: Paid my bill twice

caesarome — Fri, 25 Oct 2024 21:30:10 GMT

@Brookey

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Paid my bill twice

Brookey — Fri, 25 Oct 2024 21:32:34 GMT

Thank you!

Re: Paid my bill twice

GD1 — Sat, 26 Oct 2024 02:02:06 GMT

@Brookey Your other thread created in the Stream section for the same query has been removed to prevent duplicate escalation

Re: Paid my bill twice

Greenfingers001 — Sat, 26 Oct 2024 09:22:46 GMT

Thanks for escalating this. We’ve sent @Brookey an invite to chat.