topic Re: Credit on account in Account & Billing

Credit on account

Nicolamcd — Fri, 25 Oct 2024 14:55:53 GMT

Hi i left sky in august and have credit on my account. When will i recieve my payment back in2 my account

Re: Credit on account

Daniel0210 — Fri, 25 Oct 2024 15:08:36 GMT

@Nicolamcd
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. If your payment method has been cancelled Sky will have to manually raise a cheque (usually involving a back office team) and post it to you so it’ll take longer.

If you wish we can try to help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account.

Re: Credit on account

Nicolamcd — Fri, 25 Oct 2024 15:10:58 GMT

Yes please. Still showing as credit on my sky account

Re: Credit on account

Daniel0210 — Fri, 25 Oct 2024 15:12:09 GMT

@Nicolamcd
I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit on account

Nicolamcd — Fri, 25 Oct 2024 15:12:51 GMT

Great thanks

Re: Credit on account

Greenfingers001 — Sat, 26 Oct 2024 08:39:32 GMT

Thanks for escalating this. We’ve sent @Nicolamcd an invite to chat.

Re: Credit on account

Nicolamcd — Sat, 26 Oct 2024 08:42:31 GMT

Think i may b sorted as someone from sky messaged 2 say i should of had my money from 10th oct but it wasnt issued. They say they have now issued and i should have it in 3 to 5 days. Thank you for ur help guys