topic Re: Can't change email address in Account & Billing

Can't change email address

MickWhelan — Fri, 25 Oct 2024 08:57:41 GMT

I've tried to change my email address several times in Sky ID and it doesn't work

Re: Can't change email address

caesarome — Fri, 25 Oct 2024 09:11:40 GMT

Is this your household/communication email address that you are trying to change because if it is we can get you some help via here if you want ?

Re: Can't change email address

MickWhelan — Fri, 25 Oct 2024 09:14:47 GMT

Yes its my home email address

Re: Can't change email address

caesarome — Fri, 25 Oct 2024 09:17:23 GMT

@MickWhelan

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Can't change email address

Lisa-P1987 — Fri, 25 Oct 2024 09:44:59 GMT

Thanks for escalating this. We’ve sent an invite to chat.