topic Re: Help with bill in Account & Billing

Help with bill

EmmaW74 — Wed, 23 Oct 2024 06:56:38 GMT

I have cancelled my sky broadband & it is saying I'm in credit that will go on towards my next bill but there won't be a next bill, will they refund me?

Re: Help with bill

Chrisee — Wed, 23 Oct 2024 07:11:49 GMT

@EmmaW74 Sky will transfer the credit to your bank but that wont happen until all equipment etc has been received back after which it takes roughly 6 weeks to happen. Calling Sky can spedd that up.

Re: Help with bill

caesarome — Wed, 23 Oct 2024 09:09:51 GMT

@EmmaW74

What date will have been your next billing date ?

Re: Help with bill

EmmaW74 — Thu, 24 Oct 2024 19:42:26 GMT

The 10th oct

Re: Help with bill

caesarome — Thu, 24 Oct 2024 20:38:47 GMT

And what was your last day with Sky Broadband ?

Re: Help with bill

EmmaW74 — Thu, 24 Oct 2024 20:42:34 GMT

The 9th sept

Re: Help with bill

caesarome — Thu, 24 Oct 2024 20:51:16 GMT

@EmmaW74

To get you some help with this refund I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Help with bill

EmmaW74 — Thu, 24 Oct 2024 20:53:47 GMT

Thank you very much

Re: Help with bill

Tom-W19 — Fri, 25 Oct 2024 08:06:21 GMT

Thanks for escalating. We've sent an invite to @EmmaW74.

Re: Help with bill

Tom-W19 — Mon, 28 Oct 2024 09:23:11 GMT

Hi @EmmaW74

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.