topic Re: BILL PAGE - PAGE RESTRICTED in Account & Billing

BILL PAGE - PAGE RESTRICTED

Accounts — Thu, 24 Oct 2024 08:47:34 GMT

Im trying to access the Bills on Bill &Pagament page but a message saying "This page is restricted" is coming up.

Re: BILL PAGE - PAGE RESTRICTED

caesarome — Thu, 24 Oct 2024 08:51:46 GMT

@Accounts

Are you sign in with your main primary Sky ID and not any other ID you might have ?

Re: BILL PAGE - PAGE RESTRICTED

Accounts — Thu, 24 Oct 2024 09:44:01 GMT

Yes. The main one.

Not aware I had another ID.

Re: BILL PAGE - PAGE RESTRICTED

caesarome — Thu, 24 Oct 2024 10:55:02 GMT

@Accounts

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: BILL PAGE - PAGE RESTRICTED

Tom-W19 — Fri, 25 Oct 2024 07:48:05 GMT

Thanks for escalating. We've sent an invite to @Accounts.