https://helpforum.sky.com/t5/Account-Billing/I-am-struggling-to-pay/m-p/4796772#M233518 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4226684">@Brad7771</a>&nbsp;</P> <P>You'll need to call Sky unless your services are already restricted.&nbsp;<BR /><BR />The billing process is the same for everyone and is as follows… <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>If you have a <STRONG>Direct Debit </STRONG>set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period). <BR /><BR />After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services. <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>If you have a <STRONG>Continuous Card </STRONG>payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month. <BR /><BR /><STRONG>Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. </STRONG><BR /><BR />Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. <BR /><BR />This link may also provide some advice <BR /><A href="https://www.sky.com/help/articles/cost-of-living-support" target="_blank">https://www.sky.com/help/articles/cost-of-living-support</A> <BR /><BR />If you are behind with Stream or Glass payments also see the information on this link:<BR /><A href="https://www.sky.com/help/articles/missed-payments-sky-glass" target="_blank">https://www.sky.com/help/articles/missed-payments-sky-glass</A></P> Fri, 25 Oct 2024 07:15:06 GMT Daniel0210 2024-10-25T07:15:06Z https://helpforum.sky.com/t5/Account-Billing/I-am-struggling-to-pay/m-p/4796763#M233517 <P>I would like to speak to an agent&nbsp;</P> Fri, 25 Oct 2024 07:07:09 GMT https://helpforum.sky.com/t5/Account-Billing/I-am-struggling-to-pay/m-p/4796763#M233517 Brad7771 2024-10-25T07:07:09Z https://helpforum.sky.com/t5/Account-Billing/I-am-struggling-to-pay/m-p/4796772#M233518 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4226684">@Brad7771</a>&nbsp;</P> <P>You'll need to call Sky unless your services are already restricted.&nbsp;<BR /><BR />The billing process is the same for everyone and is as follows… <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>If you have a <STRONG>Direct Debit </STRONG>set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period). <BR /><BR />After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services. <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>If you have a <STRONG>Continuous Card </STRONG>payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month. <BR /><BR /><STRONG>Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. </STRONG><BR /><BR />Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. <BR /><BR />This link may also provide some advice <BR /><A href="https://www.sky.com/help/articles/cost-of-living-support" target="_blank">https://www.sky.com/help/articles/cost-of-living-support</A> <BR /><BR />If you are behind with Stream or Glass payments also see the information on this link:<BR /><A href="https://www.sky.com/help/articles/missed-payments-sky-glass" target="_blank">https://www.sky.com/help/articles/missed-payments-sky-glass</A></P> Fri, 25 Oct 2024 07:15:06 GMT https://helpforum.sky.com/t5/Account-Billing/I-am-struggling-to-pay/m-p/4796772#M233518 Daniel0210 2024-10-25T07:15:06Z https://helpforum.sky.com/t5/Account-Billing/I-am-struggling-to-pay/m-p/4913854#M246222 <P>Due to my son cancer diagnosis&nbsp; and treatment&nbsp; I'm falling behind with payment&nbsp; need help urgently&nbsp;</P> Mon, 17 Feb 2025 14:58:58 GMT https://helpforum.sky.com/t5/Account-Billing/I-am-struggling-to-pay/m-p/4913854#M246222 Faizan1 2025-02-17T14:58:58Z https://helpforum.sky.com/t5/Account-Billing/I-am-struggling-to-pay/m-p/4913855#M246223 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4332941">@Faizan1</a>&nbsp;</P> <P>Sorry to hear that. My advice to the OP is still current and is for all customers.&nbsp;</P> Mon, 17 Feb 2025 15:00:50 GMT https://helpforum.sky.com/t5/Account-Billing/I-am-struggling-to-pay/m-p/4913855#M246223 Daniel0210 2025-02-17T15:00:50Z