topic Re: Sky credit in Account & Billing

Sky credit

MckeeA — Wed, 23 Oct 2024 19:37:05 GMT

I have left sky and have ended up with a credit on the account. Despite waiting the 6 weeks and keeping the payment method active I've not received anything. Any ideas of how to sort without phoning as it takes forever to get through!

Re: Sky credit

Daniel0210 — Wed, 23 Oct 2024 19:38:22 GMT

@MckeeA

If you wish we can try to help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do.

Re: Sky credit

MckeeA — Wed, 23 Oct 2024 19:39:58 GMT

Yes that would be great thanks!

Re: Sky credit

Daniel0210 — Wed, 23 Oct 2024 19:41:07 GMT

@MckeeA
I’ll escalate your original post to Sky when it’s more than the obligatory ten minutes old and their Messaging Team should contact you tomorrow.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sky credit

MckeeA — Wed, 23 Oct 2024 19:41:58 GMT

thanks for your help!

Re: Sky credit

Daniel0210 — Wed, 23 Oct 2024 19:48:03 GMT

Now escalated @MckeeA

Re: Sky credit

Greenfingers001 — Thu, 24 Oct 2024 10:37:30 GMT

Thanks for escalating this. We’ve sent @MckeeA an invite to chat.