topic Re: Payment in Account & Billing

Payment

Yolanda2 — Tue, 22 Oct 2024 22:52:17 GMT

Payment taken without my authorisation

Re: Payment

GD1 — Tue, 22 Oct 2024 23:23:17 GMT

@Yolanda2 If you have a service from Sky you authorised them to take payment each month either by Direct debit or card.

What makes you think Sky don't have your authority? Maybe explaining in more detail on what the issue is would help.

Re: Payment

Yolanda2 — Tue, 22 Oct 2024 23:29:29 GMT

I paid my bill manually. Then sky toke a payment at 10pm. For double the amount. They didn't take it as direct debit. This has now put me in a very difficult situation. As I have no money for my gas or electricity.

Re: Payment

GD1 — Tue, 22 Oct 2024 23:44:15 GMT

@Yolanda2 You should never make manual payments as this very issue is caused by doing so.

Does a credit now show on your account? If so we can escalate your post to the Community Messaging team who will pick it up later this morning.

Re: Payment

Yolanda2 — Tue, 22 Oct 2024 23:48:01 GMT

Yes it shows on there. Could someone please call me tomorrow????

Re: Payment

GD1 — Tue, 22 Oct 2024 23:50:24 GMT

@Yolanda2 No one can call you from a forum post, the messaging team will contact via a chat link here in this forum if you want your post escalating.

Re: Payment

Yolanda2 — Wed, 23 Oct 2024 00:06:43 GMT

Yes please. Thank u

Re: Payment

GD1 — Wed, 23 Oct 2024 00:10:08 GMT

@Yolanda2 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Payment

Yolanda2 — Wed, 23 Oct 2024 00:18:51 GMT

Thank you. I really appreciate it

Re: Payment

Lisa-P1987 — Wed, 23 Oct 2024 07:53:06 GMT

Thanks for escalating this. We’ve sent Yolanda2 an invite to chat.

Re: Payment

Tom-W19 — Fri, 25 Oct 2024 08:08:29 GMT

Hi @Yolanda2

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.