topic Re: Sky credit in Account & Billing

Sky credit

Mortonly — Tue, 22 Oct 2024 22:18:28 GMT

Hi I have over paid my bill and paid it twice, is there anyway I can withdraw the credit I over paid?

Re: Sky credit

caesarome — Wed, 23 Oct 2024 04:39:56 GMT

As you appear to have a monthly payment method setup then you shouldnn't need to make manual payments if this is what has happened so if you would like we can escalate your post to Sky's messaging team about this as they will contact you via here so can you confirm that you see a credit and would like you be contacted via here ?

Re: Sky credit

Lisa-P1987 — Wed, 23 Oct 2024 08:42:12 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky credit

Tom-W19 — Fri, 25 Oct 2024 09:05:16 GMT

Hi @Mortonly

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.