topic Re: Can sky please contact me in Account & Billing

Can sky please contact me

Johnneedshelp — Tue, 22 Oct 2024 18:00:01 GMT

Sky can you please co tact me I need help with my bills , I'm lost in some chat room.

Re: Can i contact sky by email or text ir whatsapp and not phone?

Johnneedshelp — Tue, 22 Oct 2024 17:58:20 GMT

Help me please

Re: Can i contact sky by email or text ir whatsapp and not phone?

SKY1992bf — Tue, 22 Oct 2024 18:00:13 GMT

@Johnneedshelp What help do you need

we're fellow customers here not sky support

Re: Can sky please contact me

SKY1992bf — Tue, 22 Oct 2024 18:02:20 GMT

@Johnneedshelp No one from sky will contact you because of a forum post as they can't identify you as your community id isn't linked to your sky account

Re: Can i contact sky by email or text ir whatsapp and not phone?

Johnneedshelp — Tue, 22 Oct 2024 18:03:14 GMT

I received a letter , saying my bill will go up but not by how much . It says o we 12 months I'm going g to save 240euro though? So I have saving not cost. I was told in the letter to come to this site to see my bill , but the bill page is restricted and when I call the phone number it says this number is unavailable. I am really confused by all this. How do I contact sky its not in the letter?

Re: Can sky please contact me

Daniel0210 — Tue, 22 Oct 2024 18:04:32 GMT

@Johnneedshelp

You need to instigate contact but if your services are restricted Sky won't talk to you until the outstanding amount is paid. Is this the case?

Re: Can sky please contact me

Johnneedshelp — Tue, 22 Oct 2024 18:04:40 GMT

This is crazy stuff

Re: Can sky please contact me

Johnneedshelp — Tue, 22 Oct 2024 18:05:31 GMT

My bills are all paid up I don't owe any money..

Re: Can sky please contact me

Daniel0210 — Tue, 22 Oct 2024 18:05:50 GMT

@Johnneedshelp wrote:

This is crazy stuff

@Johnneedshelp

So, are your services restricted due to a missed bill?

Re: Can sky please contact me

Daniel0210 — Tue, 22 Oct 2024 18:06:40 GMT

@Johnneedshelp

Our posts crossed so disregard the last one.

You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated ROI number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

Re: Can i contact sky by email or text ir whatsapp and not phone?

Daniel0210 — Tue, 22 Oct 2024 18:38:19 GMT

@Johnneedshelp

It hasn't helped that you've posted in multiple threads which has confused things.

@Johnneedshelp wrote:

I received a letter , saying my bill will go up but not by how much . It says o we 12 months I'm going g to save 240euro though? So I have saving not cost. I was told in the letter to come to this site to see my bill , but the bill page is restricted and when I call the phone number it says this number is unavailable. I am really confused by all this. How do I contact sky its not in the letter?

I presume you're in the ROI as you've mentioned euros. Their Customer Services Centres are not open as long as the UK ones. The quickest option is to call the ROI call centre tomorrow on the given 0818 ROI number. Mention to them your billing page shows as restricted. We could escalate your issue to Sky but you being in the ROI would delay that process.

Re: Can sky please contact me

Madmax73 — Sun, 04 May 2025 13:01:19 GMT

I need sky to contact me as they have restricted my phone and I am disabled, I can't make calls I need someone to contact me ASAP please

Re: Can sky please contact me

Daniel0210 — Sun, 04 May 2025 13:03:55 GMT

@Madmax73
Restrictions are applied automatically and Sky agents can’t override this process. Sky won’t reinstate services until you’ve paid what they believe is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56 days or more Sky can fully terminate your subscription. Any calls to Sky will only prompt you to make a payment.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. (Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week).

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: Can sky please contact me

MightyQuinn — Sun, 04 May 2025 13:10:42 GMT

@Madmax73 wrote:
I need sky to contact me as they have restricted my phone and I am disabled, I can't make calls I need someone to contact me ASAP please

Hi @Madmax73 Nobody is going to call you by posting here, please see Welcome to the Sky Community below.

Re: Can sky please contact me

Madmax73 — Sun, 04 May 2025 13:11:42 GMT

I was told to pay part bill and I will be reinstated which I did I can't not have my phone I'm at home alone and have bo phone I'm only 5 days late I need someone at sky to call me now.

Re: Can sky please contact me

GD1 — Sun, 04 May 2025 13:15:01 GMT

@Madmax73 You don't seem to be reading any of the replies, or you're ignoring them?

No one from Sky will call you as they would not know who you are or your contact details based on a community post from an unlinked account.

Re: Can sky please contact me

MightyQuinn — Sun, 04 May 2025 13:13:51 GMT

@Madmax73 wrote:
I was told to pay part bill and I will be reinstated which I did I can't not have my phone I'm at home alone and have bo phone I'm only 5 days late I need someone at sky to call me now.

Hi @Madmax73 You are not talking to Sky on this public community forum. Just other customers.

Re: Can sky please contact me

Daniel0210 — Sun, 04 May 2025 13:14:19 GMT

@Madmax73

I'm afraid you were misinformed. A full payment would be required. No one from Sky will contact you, in fact they won't know who you are as your Community log-in name isn't linked to any Sky accounts.

Re: Can sky please contact me

Daniel0210 — Sun, 04 May 2025 13:22:07 GMT

@Madmax73 wrote:

I'm only 5 days late

@Madmax73

You seem a bit surprised your services are restricted.

For future reference if you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later. After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

If you have a Continuous Card payment method set up (which it sounds like you have), if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

Re: Can sky please contact me

Mark39 — Sun, 04 May 2025 13:25:55 GMT

@Madmax73 wrote:

I was told to pay part bill and I will be reinstated which I did I can't not have my phone I'm at home alone and have bo phone I'm only 5 days late I need someone at sky to call me now.

If you've done that, you could try to contact Sky via their X (Twitter) presence or Facebook Messenger. They won't contact you in response to your post here, as already advised.