topic Re: Credit in Account & Billing

Credit

Smokepole — Mon, 21 Oct 2024 17:31:35 GMT

I cancelled my Sky broadband and have left with credit on my bill. I have inquired as to when this credit would be refunded, so waited the appropriate time from cancelling advised by a Sky agent.

There's still no refund payment in my account.

I'd very much like to have my credit refundedbas soon as possible.

Thank you.

Re: Credit

GD1 — Mon, 21 Oct 2024 17:35:09 GMT

@Smokepole To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Credit

Lisa-P1987 — Tue, 22 Oct 2024 08:20:26 GMT

Thanks for escalating this. We’ve sent Smokepole an invite to chat.