topic Re: Query email sent from.sky in Account & Billing

Query email sent from.sky

Ani.O — Mon, 21 Oct 2024 20:44:22 GMT

Querying email that states refund following getting in touch about my account. Haven't been in touch????

Re: Query email sent from.sky

Ani.O — Mon, 21 Oct 2024 20:53:29 GMT

notifications.contact.sky - email sent from

Re: Query email sent from.sky

caesarome — Mon, 21 Oct 2024 21:00:29 GMT

@Ani.O

What else does this email say ?

Re: Query email sent from.sky

Ani.O — Mon, 21 Oct 2024 21:03:16 GMT

Thank you for getting in touch about your Sky Account.

We wanted to let you know that we'll be refunding you £47.41. Your refund will appear on your next bill. You can check and manage your bills using the

My Sky App. Just download from your App Store and sign in using your Sky iD. Don't worry if you don't have one you can create it within the app.

We've arranged for this to be paid back to your Bank Account and your money should be with you in three to five days.

Thank you for being a Sky customer.

The Sky Team

Re: Query email sent from.sky

Ani.O — Mon, 21 Oct 2024 21:03:43 GMT

I've never contacted sky

Re: Query email sent from.sky

caesarome — Mon, 21 Oct 2024 21:09:12 GMT

Does your account show a credit:

https://www.sky.com/bill/tv-broadband-talk

Have you left Sky or overpaid in that past on your bills ?

Re: Query email sent from.sky

Ani.O — Mon, 21 Oct 2024 21:14:34 GMT

No and no credit showing

Re: Query email sent from.sky

caesarome — Mon, 21 Oct 2024 21:18:02 GMT

And nothing appears on your next bill ?

If not then I would just see what happens as that is an email address that Sky uses and that does read as if it was sent from them as I take it there are no links in it that they want you to click through ?

Re: Query email sent from.sky

Ani.O — Mon, 21 Oct 2024 21:22:15 GMT

Nothing on the next bill either.

the My Sky App is a link in the email it didn't come through when I copied and pasted.

my concern is the fact that I have not made any contact.

Reassuring that it is a sky email. My just be to the wrong person!

thanks for your help

Re: Query email sent from.sky

caesarome — Mon, 21 Oct 2024 21:25:54 GMT

One final thing to check it to see if there is a copy of this email in your message centre here:

https://www.sky.com/mymessages

Re: Query email sent from.sky

Ani.O — Mon, 21 Oct 2024 21:31:24 GMT

Hi. Yes the email is showing in my message centre

Re: Query email sent from.sky

caesarome — Mon, 21 Oct 2024 21:44:35 GMT

Then it is an legit email from Sky so you will just have to see what happens over the course of the next week !

Re: Query email sent from.sky

Ani.O — Mon, 21 Oct 2024 21:50:58 GMT

Thank you