topic Re: Sky refund in Account & Billing

Sky refund

Missy50 — Mon, 21 Oct 2024 16:12:59 GMT

Sky informed me they have issed a refund as, i cancelled services 3 months ago .The issue is how can a refund be issued to a bank account that is closed?

Re: Sky refund

caesarome — Mon, 21 Oct 2024 16:15:10 GMT

If the bank account has been closed then they should sent you a cheque so when did Sky tell you that the refund has been issued ?

Re: Sky refund

Missy50 — Mon, 21 Oct 2024 16:18:06 GMT

Sky informed via email at 4.30 this evening.

Re: Sky refund

caesarome — Mon, 21 Oct 2024 16:20:31 GMT

Then they should have sent you a cheque so do you see any credit on your account here:

https://www.sky.com/bill/tv-broadband-talk

Re: Sky refund

Missy50 — Mon, 21 Oct 2024 16:23:50 GMT

No only that a refund was sent on 21st October and can take 5 days to be processed.It was in the email that said the refund would be sent to bank .

Re: Sky refund

caesarome — Mon, 21 Oct 2024 16:27:02 GMT

Is there any payment details on the account ?

Re: Sky refund

Missy50 — Mon, 21 Oct 2024 16:33:57 GMT

No @caesarome when the services were cancelled i closed the bank account a month or so later

Re: Sky refund

Mark39 — Mon, 21 Oct 2024 16:39:40 GMT

@Missy50 wrote:

No @caesarome when the services were cancelled i closed the bank account a month or so later

If Sky didn't know you'd closed your account, they'll have sent the refund to your bank which will reject it

Re: Sky refund

Missy50 — Mon, 21 Oct 2024 16:49:57 GMT

@Mark39 i understand what your saying about Sky unaware of bank account closure therefore,i think i may need to give customer services a call in morning.Thank you for your advice and time.