topic Re: Distorted picture in Account & Billing

Bill

stuart3009 — Sun, 20 Oct 2024 16:59:20 GMT

So other day I was on phone to sky about my bill that I couldn't afford the bill he said wait till it goes into restricted mode then give us a ring and weather this is true sky will pay off the bill but can't only be used once

HOW CAN I PHONE SKY!! When it won't allow me to speak to advisor unless I pay bill

Distorted picture

Del60 — Thu, 11 Jul 2024 18:05:57 GMT

On the Disney Channel the pictures keeps distorting but it doesn't happen on any Sky channels, need help please

Re: Distorted picture

PandJ2020 — Thu, 11 Jul 2024 20:09:44 GMT

~~You may well have to call Sky to have your dish alignment checked.~~

Re: Distorted picture

Laing1 — Thu, 11 Jul 2024 19:54:32 GMT

@Del60 wrote:

On the Disney Channel the pictures keeps distorting but it doesn't happen on any Sky channels, need help please

@Del60 do you mean the Disney+ app ?

Re: Distorted picture

Elle29 — Sat, 13 Jul 2024 21:18:23 GMT

I'm having the same trouble, probably for about a week. It appears just to be on Disney through the sky box. All other channels appear to be fine.

Ive watched paramount and Netflix but they seem fine as well.

Re: Distorted picture

CTB1 — Fri, 19 Jul 2024 10:24:21 GMT

I have got the same problem viewing Netflix/Disney/Paramount apps through SkyQ. The last month has seen significant picture distortion when viewing apps on main SkyQ or mini boxes. No problems occuring on Sky/Main TV channels and only happens when viewing the apps.

Any help would be appreciated.

Re: Distorted picture

Stantheman418 — Fri, 19 Jul 2024 15:52:00 GMT

I've also been experiencing pixelation and picture break up on the Disney + app through Sky Q. for the past few days. Viewing the same app through my Firestick the picture is perfect. The same is the case for the Amazon Prime app via Sky Q-with no issues at all viewing the same app on my Firestick. These issues appear to have coincided with the latest Sky Q firmware update as there were no such issues prior to this. The YouTube app issues detailed in a separate thread have also got much worse since the last update. Rebooting the Sky router and Sky Q box has no effect. Not to mention the Netflix spinning red circle issues which I and many others are experiencing. I haven't really used any of the other apps so can't comment on whether the issues present there too.

Re: Distorted picture

CTB1 — Fri, 19 Jul 2024 16:00:58 GMT

Thanks Stantheman. In a way it's good to hear it's not something to do with my system....although still a pain. Hopefully they release a software fix soon 👍🏻

Re: Distorted picture

Springhill00 — Fri, 26 Jul 2024 17:37:20 GMT

I'm having the same issue. Has anyone contacted Sky to see if they have a bug fix pending, or do they monitor the forum?

Re: Distorted picture

Nats8 — Wed, 07 Aug 2024 18:30:18 GMT

I have experienced the same issue on all movie apps but not if I'm just watching normal tv

Tried all the troubleshooting and still happened, got a new sky box and still happened.

This step however seems to have worked

Press home

Settings

Set Up

Audio Visual

Judder reduction for tv apps - TURN this ON

Hope it helps

Re: Distorted picture

Mind_your_own — Sat, 10 Aug 2024 23:21:48 GMT

Already turned on bud and still getting the issue

Re: Distorted picture

CTB1 — Sun, 11 Aug 2024 10:33:58 GMT

Thank you @Nats8 but it still hasn't cleared the problem for me either

Re: Distorted picture

FredMel — Mon, 12 Aug 2024 15:37:20 GMT

This does appear to be a problem with the Sky Q box, possibly following the update. If, instead of using the Sky Disney App, I use the buit in app on my TV (Samsung 55 S95C), bypassing the box, there is no pixellation or distortion.

Re: Distorted picture

Tina1961 — Tue, 13 Aug 2024 05:53:09 GMT

Yep, same for us on Disney+ through SkyQ.

Getting wierd pixelation but for some reason, it doesnt happen all the time.

Saturday night we used it and it was fine and yet last night and a couple of nights last week, it was near enough unwatchable.

Re: Distorted picture

Brummie1983 — Wed, 14 Aug 2024 21:34:56 GMT

Yep, exactly the same here. Nothing wrong on any of the other apps on the box.

Re: Distorted picture

Moradeib — Fri, 16 Aug 2024 19:18:23 GMT

Go to the settings, system info, software version, even if it says you have the correct one still go to setup and click software download, once it has completed restart the Sky Q box.

I did this and it seems to have sorted the pixelating on the Disney plus app. Hope this helps you.

Re: Distorted picture

FredMel — Sun, 18 Aug 2024 07:28:38 GMT

@Moradeib thanks. That helped, pixellation much reduced, though still not perfect.

Re: Distorted picture

DaveDn — Thu, 22 Aug 2024 18:31:19 GMT

We were having this. What fixed it for us was changing the resolution on the Sky box from 1080p. We went up to 2160p 10-bit and that seems to have completely fixed it.

Settings > Setup > Audio Visual > Picture resolution.

Re: Distorted picture

FredMel — Thu, 22 Aug 2024 19:02:40 GMT

I've always used the high res Sky settings. Although the situation improved when I forced the update, as suggested by @Moradeib, I'm still getting some pixellation & will continue using my Samsung's inbuilt streaming apps until Sky resolve this problem satisfactorily.

Re: Distorted picture

Lal1121 — Sat, 24 Aug 2024 16:55:29 GMT

I've been having the same issue. Your not alone. Sound quality is fine but the picture from time to time keeps going blurry then sorts it self out. Disney + fine in phone so must be sky box related.

I've forced an update although apparently to the same software version. Will see how it goes