topic Re: Issue re closed account in Account & Billing

Issue re closed account

Lemondog — Mon, 21 Oct 2024 11:49:59 GMT

I am writing with regards to my father, who is now in palliative care & won't be leaving hospital. He closed his account in April this year & I have a confirmation letter from Sky re this. His sky box was returned & I have proof of delivery through the Post Office. He has since received a threatening letter re payment & return of goods. I have been unable to contact Sky re this as I cannot contact Sky through phone or email. How can I resolve this please?

Re: Issue re closed account

Daniel0210 — Mon, 21 Oct 2024 12:02:11 GMT

@Lemondog

Have you not been able to speak to Sky due to not knowing the telephone password?

Re: Issue re closed account

Lemondog — Mon, 21 Oct 2024 12:32:30 GMT

There seems to be no way of actually speaking to anyone. Everything is a bot!

Re: Issue re closed account

caesarome — Mon, 21 Oct 2024 12:37:19 GMT

Try saying nothing when asked anything by the bot and remain on the line.

Re: Issue re closed account

Lemondog — Mon, 21 Oct 2024 12:55:18 GMT

Many thanks for that. I'm now speaking with them.