topic Re: Changing my credit card in Account & Billing

Changing my credit card

David180958 — Tue, 08 Oct 2024 09:02:31 GMT

I have been alerted for 4 or 5 months now that my regular monthly payment hasn't gone through and I may not be able to continue viewing Sky. Every month is the same as my previous credit card has been cancelled. Easy......................

So every month I go through the obvious solution to change my payment details and enter my new credit card. Easy ...........

NO!!!!!!!!

Every single time I try, and I do this may be 7 or 8 times each month, I get "Something wrong. Please try later" or a message saying the same.

I guess Sky are trying to force me to replace my credit card payment with a bank direct debit.

I HATE SKY WITH A PASSION.

Has anyone had similar issues with updating a payment method??? Every single help guide takes me to the exact same screen where I enter my new card details. But it never ever works. I know my new card off by heart. I know I enter the details correctly.

I want to cancel my Sky Account I am so stressed.

David Grundy

Re: Changing my credit card

caesarome — Tue, 08 Oct 2024 09:04:31 GMT

Have you called Sky and ask them to update the card details for you ?

Re: Changing my credit card

David180958 — Tue, 08 Oct 2024 09:15:00 GMT

I did try but the phone menus and wait time only make my stress levels rise still further

Re: Changing my credit card

BarryHo — Sun, 20 Oct 2024 20:43:14 GMT

I have the exactl same issue. My Debit card is out of date. I add the new card then confirm in the banking app and then, bam, the Sky error message. The change card details page has no field for the CVC number.
however, the ensure I paid my latest bill, I made a payment with the same card, that worked but that form does ask for the cvc.
really irritating to have trouble trying to pay......

Re: Change card number for payment

Mark39 — Sun, 20 Oct 2024 20:46:09 GMT

Call Sky.

Re: Change card number for payment

BarryHo — Sun, 20 Oct 2024 20:47:14 GMT

Thanks. Will do, but really poor that online piece doesn't work

Re: Changing my credit card

Elaine65 — Mon, 21 Oct 2024 07:18:56 GMT

You are not alone. Exactly the same problem every month. Doing my head in. Why should I call Sky and wait on hold forever, especially when they insist online and Chat can fix most problems,... yeah right!!! I HATE SKY TOO. Fix it!!!

Re: Changing my credit card

Elaine65 — Mon, 21 Oct 2024 07:23:11 GMT

I just got an email from SKY saying I've earned a Badge for posting here. Yippee lol

Re: Changing my credit card

Mark39 — Mon, 21 Oct 2024 07:45:59 GMT

@Elaine65 wrote:
You are not alone. Exactly the same problem every month.

Every month?

Re: Changing my credit card

Sheffielder — Thu, 14 Nov 2024 23:49:32 GMT

I have the same problem, card details lacks a field for the security number.

SKY FIX IT. will report to OFCOM otherwise