topic Re: Contract query in Account & Billing

Contract query

EllaElla — Sat, 19 Oct 2024 12:50:49 GMT

Hello,

I am posting here as there is no way to contact by email and I am not able to use the phone. Live chat is not available and is not suitable for my query. It is marked on my account that I can't use the phone, but somehow still no accessible options are available for me.

Please advise how we contact by email or writing to discuss our contracts? Or please can a forum admin escalate this to a team who can contact me by email.

My contract is due to end 5 Nov and I wish to discuss alternate contracts.

Thanks.

Re: Contract query

caesarome — Sat, 19 Oct 2024 12:56:21 GMT

@EllaElla

Have you registered with the Accessibilty team via here:

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

Re: Contract query

PandJ2020 — Sat, 19 Oct 2024 13:05:17 GMT

@EllaElla wrote:
My contract is due to end 5 Nov and I wish to discuss alternate contracts.

Just for clarity your contract is not ending 5 Nov. Only your minimum term is ending (which will see the removal of discounts).

Your contract continues on a rolling basis at full list price until action is taken. See the accessibility link above...

Re: Contract query

EllaElla — Sun, 20 Oct 2024 00:22:55 GMT

Yes I am registered with them but I still don't have any options in my account to contact other than by phone or live chat which isn't available and not suitable

Re: Contract query

Mark39 — Sun, 20 Oct 2024 07:02:51 GMT

Live chat is available Monday to Friday 9.00 to 17.00 and Saturday 9.00 to 16.00.

You could write but I doubt it's a very practical way of negotiating a new deal.

Re: Contract query

EllaElla — Sun, 20 Oct 2024 10:02:55 GMT

Thank you all.

I have found a deal for twice my current speed for half the price with a provider that is contactable, so I will close this chat now as I will just switch. Two birds one stone.

Re: Contract query

PandJ2020 — Sun, 20 Oct 2024 11:07:44 GMT

@EllaElla wrote:
Thank you all.

I have found a deal for twice my current speed for half the price with a provider that is contactable, so I will close this chat now as I will just switch. Two birds one stone.

What services do you have? As a 'switch' will not necessarily cancel your Sky contract...

Re: Contract query

EllaElla — Sun, 20 Oct 2024 11:33:10 GMT

Only broadband, minimum term ends 5 Nov.

Re: Contract query

PandJ2020 — Sun, 20 Oct 2024 12:34:07 GMT

@EllaElla wrote:
Only broadband, minimum term ends 5 Nov.

Ok, as long as your new provider can perform a 'takeover'. (Virgin media for example cannot)

Re: Contract query

EllaElla — Sun, 20 Oct 2024 13:14:35 GMT

Thank you, I will make sure to check.