topic Re: Wrong address in Account & Billing

Wrong address

Thefinnys — Sat, 05 Oct 2024 16:49:02 GMT

My address is wrong on my account but I told them my new address and what date I moved when I changed to sky stream. It is also saying I have sky glass when I do not

Re: Wrong address

caesarome — Sat, 05 Oct 2024 18:17:37 GMT

@Thefinnys

When you moved house did you use Sky's home moving service or did you cancel and start as a new customer at your new property ?

Re: Wrong address

Kathy29 — Sun, 20 Oct 2024 03:50:25 GMT

They have put the my new address wrong on the system

Re: Wrong address

MarkGoldsmith — Sun, 20 Oct 2024 04:49:50 GMT

@Kathy29 wrote:
They have put the my new address wrong on the system

You will need to call Sky to get this rectified .

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.